Complaints

Salamander Media Ltd has applied to become a member of press regulator IMPRESS. We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this code. We can only deal with your complaint if you are:

• personally and directly affected by an alleged breach of the Code
• a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
• a third party seeking to ensure accuracy of published information.

Complaints should be made to Salamander Media by emailing info@salamandernews.org with subject line: complaint.

We will acknowledge your complaint by email or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If we are successful in our application to become a member of IMPRESS, then these terms will be updated accordingly.